Morris Marshall & Poole

The Guild Code of Conduct

  1. The Guild expects Members to ensure that they maintain registration with HMRC for the purpose of AML supervision and have appropriate risk, policies, and processes in place.
  2. The Guild expects members to maintain appropriate professional indemnity and public liability insurance in place appropriate to our business operation.
  3. The Guild expects members be a member of a Government approved redress scheme and adhere to any relevant code of practice as required by that scheme.
  4. The Guild expects members who offer a Lettings service, and where applicable, to be a member of a client money protection scheme and deposit protection scheme and to adhere to scheme guidelines at all times.
  5. The Guild expects members to comply at all times with all estate and letting agency legislation, devolved Government legislation and associated legislation along with industry codes of conduct and practice.
  6. The Guild expects members to inform them were any financial penalty or award is enforced by Trading Standards, a redress provider, or any other regulatory body.
  7. The Guild expects members to disclose any situation which gives rise to conflict of interest as the earliest opportunity and in writing.
  8. The Guild expects members to treat all consumers fairly, with courtesy and with respect at all times and take into account any vulnerability a consumer may have either at the commencement of a business relationship or during a business relationship.
  9. The Guild expects members to treat all consumers equally regardless of race, religion or beliefs, sex, sexual orientation, disability, or nationality and not to discriminate or support any act of discrimination.
  10. The Guild expects members to support our teams through mentoring, guidance, and training to enable them to deliver outstanding customer service at all times based on the needs and requirements of customers.
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